topic Re: Keeping my EE number in SIM cards & Porting

Keeping my EE number

Jacko68 — Thu, 13 Apr 2023 12:07:00 GMT

Hi I've just joined we I did ask for my old number to be transferred but I was just wondering if I can just keep the EE number my SIM came with thanks

Re: Keeping my EE number

Christopher_G — Thu, 13 Apr 2023 15:22:21 GMT

Hi @Jacko68

I would recommend speaking to our Mobile Care team to see what we can do from our side. If the number transfer is cancelled, it could mean that your plan doesn't end with your previous provider and result in being billed by EE and your previous provider (if it was on contract).
Chris

Re: Keeping my EE number

bristolian — Thu, 13 Apr 2023 17:00:33 GMT

If you've given your PAC to EE, that serves as cancellation notice to your previous provider. If it's not been submitted, then you could request a STAC from your previous provider and submit that to EE instead.

The cancellation of your previous contract will result from either, but a PAC ports in where a STAC just terminates.