topic Re: Pre paid sim in SIM cards & Porting

Pre paid sim

Ang231218 — Thu, 13 Apr 2023 10:02:30 GMT

So I recently joined ee and ordered a sim online asking for my old number to be kept and put 10 pound subscription on, I just wondered how long after my number has been ported will my pre paid top up be put on ?

Re: Pre paid sim

Katie_B — Thu, 13 Apr 2023 12:12:33 GMT

Hi @Ang231218.

How long ago was this?

You should be able to use your temporary number until your number port completes.

Katie

Re: Pre paid sim

Ang231218 — Thu, 13 Apr 2023 12:16:36 GMT

My new number transferred over night it's my ten pound subscription I'm still waiting to get it and it's been 24hours and everytime I text balance it's says I have 0

Re: Pre paid sim

Katie_B — Thu, 13 Apr 2023 12:17:46 GMT

Thanks for getting back to me @Ang231218.

What happens if you try to make a call?

Katie

Re: Pre paid sim

Ang231218 — Thu, 13 Apr 2023 12:19:25 GMT

It says I don't have enough credit

Re: Pre paid sim

Katie_B — Thu, 13 Apr 2023 12:24:24 GMT

Hi @Ang231218.

I would recommend contacting our customer care team on 0800 079 8586 free from any landline or provider.

The team will be able to look into your account further.

Katie

Re: Pre paid sim

Ang231218 — Thu, 13 Apr 2023 12:40:38 GMT

All sorted customer service 10 stars 🙂

Re: Pre paid sim

Katie_B — Thu, 13 Apr 2023 13:04:23 GMT

That's great to hear @Ang231218.

Thanks for letting us now this is now resolved.

Katie