topic Re: Re: Sim activation in SIM cards & Porting

Re: Sim activation

Nate1984 — Tue, 11 Apr 2023 14:32:00 GMT

I'm also having activation issues, just received iPhone 14 max pro with new SIM this morning, have put some in went through set up but no service, I have done the usual taken SIM out put back in, turned phone off and on and even factory reset but nothing, went to my EE found activate SIM but asking to put new number in which makes no sense to receive code as it's not active so put my other number in to receive code but saying "that didn't work".

Never had an issue with set up so will just send back.

Re: Re: Sim activation

James_B — Tue, 11 Apr 2023 16:42:57 GMT

Hi @Nate1984,

Welcome to the EE Community. 🙂

Are you a new EE customer or did you upgrade?

James

Re: Re: Sim activation

Nate1984 — Tue, 11 Apr 2023 17:56:19 GMT

Existing customer I just added a new line, I have tried everything you can think off and nothing, I have since had the EE texts on the new phone so I assumed it was active but I turned WiFi off and back to no service, I have never known it to take so long to activate, I went on my laptop on EE website and could see I needed to activate so I filled out but it's saying for new phone number but how can you recieve a code when the sim isn't active it makes no sense.

Any help would be appreciated 👍

Re: Re: Sim activation

James_B — Tue, 11 Apr 2023 18:00:52 GMT

Hi @Nate1984,

The online form is only for activating replacement SIM cards. Your new SIM should activate automatically within 24 hours, although it's usually much quicker.

James

Re: Re: Sim activation

Nate1984 — Tue, 11 Apr 2023 18:12:52 GMT

Thank you I understand that, just never known it to take so long and strange how I received the texts from EE then no service again so it's like it's trying to activate

Re: Re: Sim activation

Nate1984 — Wed, 12 Apr 2023 04:34:20 GMT

Good morning all, so I have just woken up and still no service, I will call customer service when open see if they can solve it hopefully, if not will be returning the phone so thanks for the help and wish me luck lol

Re: Re: Sim activation

Christopher_G — Wed, 12 Apr 2023 07:05:25 GMT

Hope you get sorted, @Nate1984

Please keep us updated with what happens.

Chris

Re: Re: Sim activation

Nate1984 — Thu, 13 Apr 2023 04:33:20 GMT

Ok so first call the assumption was that on the rare occasion the sim send with the phone was an inactive one so a replacement is on the way, second call after having a think myself as the phone was a good as new refurbished one is that in fact it was black listed and as it was late in the day the department that can unblock it was closed that a case was raised and it will be today that they do it so should be working later.

Re: Re: Sim activation

Christopher_G — Thu, 13 Apr 2023 07:50:49 GMT

Fingers crossed it's working soon for you, @Nate1984. Thanks for the update.
Chris

Re: Re: Sim activation

Nate1984 — Thu, 13 Apr 2023 08:13:38 GMT

Thank you

Re: Re: Sim activation

cav688877 — Thu, 13 Apr 2023 10:10:01 GMT

Hi Nate!

I’m experiencing the exact same issue as yourself. I was wondering all in all how long did it take for your SIM card to be activated to allow you to use your service?

Re: Re: Sim activation

James_B — Thu, 13 Apr 2023 10:30:24 GMT

Hi @cav688877,

Welcome to the EE Community. 🙂

Are you a new EE customer or did you upgrade?

James

Re: Re: Sim activation

Nate1984 — Thu, 13 Apr 2023 10:47:54 GMT

Hi there, for my issue it wasn't the sim in the end it was actually that my new phone was actually blacklisted apparently, I have literally just turned it off and on again and now I have service after 2 phone calls to EE so I would suggest calling them and asking if they can check if it's blacklisted for whatever reason and as that department is open right now it shouldn't take too long, let me know how you get on 🙂

Re: Re: Sim activation

cav688877 — Thu, 13 Apr 2023 21:50:21 GMT

Hello James!

thank you for your response. I am a new EE customer on contract. I ordered the phone last week, DPD lost the initial parcel and I only received my replacement this morning. I rang EE, she activated it and told me it would take 24 hours but I know these things usually happen within a few hours so I was just enquiring on others experiences but if you can help I would appreciate it 🙂

callum

Re: Re: Sim activation

cav688877 — Thu, 13 Apr 2023 21:51:47 GMT

Thank you for getting back to me!

Im a new EE customer you see so that may have something to do with it as DPD lost my initial parcel last week and have only jsut received the phone today. I just have never in my life had to wait 24 hours for me to use my data minutes etc. I’ll give them a call in the morning if it doesn’t come on and I’ll let you know!

thanks Nate

Re: Re: Sim activation

Christopher_G — Fri, 14 Apr 2023 06:43:59 GMT

Could you restart the phone this morning please, @cav688877? Let us know if it's working.

Chris

Re: Re: Sim activation

Nate1984 — Fri, 14 Apr 2023 07:44:23 GMT

Good morning, I very much doubt it's the sim so definitely call them now as they open from 8am and just ask them to check if phone is blacklisted.
What phone is it and is it brand new or a refurbished one like mine which was classes as good as new?

Re: Re: Sim activation

cav688877 — Fri, 14 Apr 2023 08:02:52 GMT

Hello

I have reset the phone and still nothing.

Have called the team they said a reactivation has been put on and I should be able to use my service by 11am hopefully, But I will tell you here if it is not

Re: Re: Sim activation

cav688877 — Fri, 14 Apr 2023 08:03:36 GMT

Hi Nate

I called them this morning and they said that they have put a reactivation on. They said it should definitley be on by 11am so hopefully this is the case. It's a brand new iphone 14 pro max Nate.

Re: Re: Sim activation

cav688877 — Fri, 14 Apr 2023 10:10:49 GMT

Still waiting Chris.

Reset my phone 5 times since 11 am and nothing so please can you investigate as I need this turned on today badly to move into property which doesn't have any service other than what I will be using from my new phone when it finally works