topic Re: Broken phone in SIM cards & Porting

Broken phone

Keanna — Sat, 08 Apr 2023 16:02:23 GMT

Hi my phones broke but replaced it with a new I was just wandering if you could help with a sim with my old number on please

Re: Broken phone

Chris_B — Sat, 08 Apr 2023 16:05:19 GMT

@Keanna You can put your old sim in the new device.

Re: Broken phone

Keanna — Sat, 08 Apr 2023 16:22:15 GMT

I don’t have an old sim as my phone was a sim free phone?

Re: Broken phone

Chris_B — Sat, 08 Apr 2023 17:29:29 GMT

@Keanna You mean you was using the eSim in that device. To get a replacement sim you need to go to an EE store with photo ID and request a replacement sim or you can call customer services and request a replacement sim.

Re: Broken phone

XRaySpeX — Sat, 08 Apr 2023 17:47:31 GMT

A SIM-Free phone still has a SIM. It is sold as SIM-Free meaning it not sold with a SIM to be not tied to any particular network but you still need a SIM to use it.

Re: Broken phone

richard_allen — Sat, 17 Jun 2023 08:02:52 GMT

My phone is broken and I am requesting a replacement. Thank you.

Re: Broken phone

Leanne_T — Sat, 17 Jun 2023 09:53:52 GMT

Hi @richard_allen

Thanks for coming here.

Do you have insurance?

Has the phone been damaged?

Leanne 🙂

Re: Broken phone

richard_allen — Sat, 17 Jun 2023 10:24:00 GMT

Yes it's been damaged; I believe I have insurance.

Thank you for your assistance!

Re: Broken phone

Leanne_T — Sat, 17 Jun 2023 10:29:27 GMT

Hi @richard_allen

Please see our How do I make an insurance claim? Help page for help on starting a claim 🙂

Leanne.