topic Re: Order eSim in SIM cards & Porting

Order eSim

Macman1975 — Wed, 05 Apr 2023 20:41:30 GMT

Hello.
I have a few questions, if you can answer them.
1. Can I switch from another operator, with the same number, to EE?
2. Is it possible to get this number not on a physical SIM, but in the form of an eSim?
3. If the answer to the 2nd question is yes, I think there should be no problems with connecting my iPhone 14 Pro on my own?
4. Will I be able to connect my Apple Watch to this number on my own?
5. Do I need to be present at the EE offices to resolve all these issues?

I would be very grateful for detailed explanations.

Re: Order eSim

James_B — Thu, 06 Apr 2023 07:20:18 GMT

Hi @Macman1975,

Welcome to the EE Community. 🙂

Yes, you can provide your PAC code from your current network when placing your order.
Yes, you can request an eSIM when placing your order.
Yes, downloading your eSIM using the provided QR code is very straight forward.
Yes, you can purchase a data plan for your watch during setup.
No, you can place your order via our online shop.

Please let me know if you have any further questions.

James

Re: Order eSim

Macman1975 — Thu, 06 Apr 2023 15:47:16 GMT

I am very grateful for the answers, James_B 🙂
I have another question: how many times can I use the QR code from eSim?

Re: Order eSim

Katie_B — Thu, 06 Apr 2023 17:54:15 GMT

Hi @Macman1975.

I believe the QR code can only be used once.

Katie

Re: Order eSim

Chris_B — Thu, 06 Apr 2023 18:18:33 GMT

@Macman1975 Just to make you aware if your watch is a cellular watch that watch will have its own tariff but it will be linked to your phone number so when your phones rings and it’s not with you your watch will ring also. That Watch tariff is £7 per month and you’ll get 10Gb of data just for the watch.

Re: Order eSim

Macman1975 — Thu, 06 Apr 2023 19:41:47 GMT

I am sincerely grateful to everyone for their answer, good luck.

Re: Order eSim

Macman1975 — Wed, 12 Apr 2023 20:02:19 GMT

Hi friends, help me, please.

At what stage of ordering can I specify the SIM format? I need an eSIM for my iPhone plus a plan for my smartwatch... Because when I filled out the form (address of residence, payment information, personal data), I got to the point where I entered my bank card information, and below the button to "place order", and that's it...

Re: Order eSim

Christopher_G — Thu, 13 Apr 2023 15:17:52 GMT

What does it say at the checkout, @Macman1975? If you receive a normal SIM card, you can quickly download an eSIM through the My EE app.

Chris

Re: Order eSim

Macman1975 — Thu, 13 Apr 2023 19:18:53 GMT

Thanks, Chris.

Re: Order eSim

Chris_B — Thu, 13 Apr 2023 19:53:35 GMT

@Macman1975 Once you have your EE sim working in your phone be that an actual sim or you have changed it over to the eSim.
You can then via the watch app take out a sim only contract for the watch. Make sure you are using cellular data at this time and not Wi-Fi

Re: Order eSim

Macman1975 — Thu, 13 Apr 2023 21:28:06 GMT

I decided to try to order SIM without a contract to see how everything works, so I'm interested in the following:

1. Is the 5G network available on a non-contract sim?

2. Can I connect a smartwatch plan on a non-contract SIM?

3. Is saving the number from the old network also available?

Re: Order eSim

Chris_B — Fri, 14 Apr 2023 09:12:39 GMT

@Macman1975 If you ordered a PAYG ( pay as you go ) sim you’ll not get 5G at present that’s only for contract customers. You can not have a Watch tariff with PAYG again that’s only for contract customers as you are bill each month and you are not billed on PAYG.

Yes you can bring your number over from a different network you just need to get your PAC code from that network and give that code to EE. You can get your PAC code by texting PAC to 65075 from that network SIM card.

Re: Order eSim

Tomaszdud — Wed, 07 Jun 2023 10:09:21 GMT

Can i transfer my physical sim to esim?

Re: Order eSim

Leanne_T — Wed, 07 Jun 2023 10:27:03 GMT

Hi @Tomaszdud

Thanks for coming here.

Do you have a pay monthly SIM?

Leanne 🙂

Re: Order eSim

Tomaszdud — Wed, 07 Jun 2023 11:56:52 GMT

No i have payas you go

Re: Order eSim

Leanne_T — Wed, 07 Jun 2023 12:00:35 GMT

Sorry, eSIM is not available on pay as you go @Tomaszdud

Leanne 🙂

Re: Order eSim

Kluker — Thu, 27 Jul 2023 16:53:00 GMT

I am in dubai now do I order esim

Re: Order eSim

Chris_B — Thu, 27 Jul 2023 17:52:05 GMT

@Kluker You can not activate the eSim on your device when outside the UK, you have to be connected to the EE network directly for the eSim to activate. you don’t want to risk it even if you could do this and that’s because if something went wrong which it does now and again you’ll have no signal as you have deactivated your Sim card and your eSIM would not have activated and nothing could be resolved until you got back to the UK

Re: Order eSim

mackRanger — Thu, 19 Oct 2023 19:56:06 GMT

Hi, I'm a pay monthly customer that has a physical SIM and just want to switch it to an e-sim, can I easily do that? I can't find anywhere in the app to do it this?

Thanks

Mark

Re: Order eSim

Chris_B — Thu, 19 Oct 2023 20:13:48 GMT

@mackRanger

. Is there a reason you need to use the eSIM ? If you’re just changing to the eSim for the sake of it, I wouldn’t bother. If you have an issue with your device and your device has sent off repair you no longer have a Sim card that you can put into a different device if needs be. eSIM are only good if you need 2 numbers on one device or you plan on using a local Sim card when you go abroad,.
Oh and don’t ever factory reset your device.

But still

To request an esim open the my EE app click the person icon top right. Click settings and permissions then scroll down to activate sim/esim and follow the on screen instructions.