topic Re: I cannot recieve calls, #I have a message saying no SIM in SIM cards & Porting

I cannot recieve calls, #I have a message saying no SIM

gmastra58 — Thu, 06 Apr 2023 10:09:29 GMT

my phone is one of several on my family phone account. However my daughters phone now says no SIM and cannot not receive any calls. what should I do

Re: I cannot recieve calls, #I have a message saying no SIM

James_B — Thu, 06 Apr 2023 12:28:24 GMT

Hi @gmastra58,

Welcome to the EE Community. 🙂

Does your daughters SIM connect to the network if you put it in your phone?

James

Re: I cannot recieve calls, #I have a message saying no SIM

gmastra58 — Thu, 06 Apr 2023 14:05:25 GMT

Hi James , she tells me she has tried and it does not connect to the network. Sounds like SIM is not working . Does she need a new SIM and will she keep her number ?

Thanks

Re: I cannot recieve calls, #I have a message saying no SIM

James_B — Thu, 06 Apr 2023 14:09:14 GMT

Hi @gmastra58,

Yes, if it isn't working in a different phone, it points to a SIM or account issue.

Please get in touch with Customer Care so a member of the team can take a look at your account and order a replacement SIM if necessary.

Thanks

James

Re: I cannot recieve calls, #I have a message saying no SIM

gmastra58 — Thu, 06 Apr 2023 14:25:33 GMT

Thank you James, SIM ordered.

have a good day

Re: I cannot recieve calls, #I have a message saying no SIM

James_B — Thu, 06 Apr 2023 14:34:44 GMT

No problem @gmastra58 🙂

James