topic Re: Getting no connections in SIM cards & Porting

Getting no connections

Markbarton87 — Sat, 01 Apr 2023 15:08:57 GMT

My number is 2 years old or so. Just got my s23 ultra and all was working fine until I try adding an esim to it.

Once I did this I have no connection at all to either sim not esim. And I cannot call 150. I cant do anything network oriented. Thankfully I'm still connected to WiFi but for a limited time.

Can someone help please.

Re: Getting no connections

bristolian — Sat, 01 Apr 2023 15:10:07 GMT

You can contact CS from any working phone via 0800 0798586

Re: Getting no connections

Markbarton87 — Sat, 01 Apr 2023 15:11:37 GMT

I should also add it's showing both sims as not provisioned

Re: Getting no connections

Markbarton87 — Sat, 01 Apr 2023 15:11:53 GMT

I'll give it a try

Re: Getting no connections

Markbarton87 — Sat, 01 Apr 2023 16:13:15 GMT

Nope can't make any calls. Is only saying not registered on network.

Re: Getting no connections

Markbarton87 — Sun, 02 Apr 2023 18:14:03 GMT

Just swapped over to an esim. To which I couldn't activate as my physical sim went out of commission nearly immediately after I downloaded it.

I was on the phone with Cs earlier today and the tech guy I spoke to had said it still needed activating, to which he waved over a supervisor who apparently had to approve pushing forward the activation. According to him the esim should have been activated after the call but it still is not.

Can someone check on this for me please as I have no way to contact customer service as I did this from the store. Now I have no way to contact them.

Re: Getting no connections

Northerner — Sun, 02 Apr 2023 18:29:57 GMT

Hi @Markbarton87

There is no account access on theses forums. Either use live chat via your account or call +44 800 079 8586 via Skype.

Thanks

Re: Getting no connections

Markbarton87 — Sun, 02 Apr 2023 18:40:10 GMT

I'll try that when they're in service

Re: Getting no connections

Leanne_T — Mon, 03 Apr 2023 07:16:57 GMT

Let us know how you get on after speaking to our mobile care team @Markbarton87

Leanne 🙂