topic Re: sim in SIM cards & Porting

sim

leon_sharp16 — Sun, 02 Apr 2023 12:12:19 GMT

my iphone will not show that the EE sim i bought is in, no matter what i do it still comes up with no service so i cannot make calls or receive text messages.

Re: sim

Northerner — Sun, 02 Apr 2023 14:02:47 GMT

Hi @leon_sharp16

Is your device unlocked?

Is your SIM PAYG or pay monthly contract?

Are you in the UK?

Thanks

Re: sim

leon_sharp16 — Sun, 02 Apr 2023 14:04:55 GMT

hi yes my phone is unlocked, and it is a pay as you go sim and yes i am from the UK.

Re: sim

James_B — Sun, 02 Apr 2023 14:31:47 GMT

Hi @leon_sharp16,

Welcome to the EE Community. 🙂

Have you topped up your SIM to activate it?

James

Re: sim

leon_sharp16 — Sun, 02 Apr 2023 14:44:01 GMT

no as my sim is not showing as it says no service meaning i cannot make a call to top up.

Re: sim

James_B — Sun, 02 Apr 2023 15:48:56 GMT

Hi @leon_sharp16,

Have you tried topping up in My EE?

James