topic Re: Transferring from vodafone in SIM cards & Porting

Transferring from vodafone

Jenmelbow — Sat, 01 Apr 2023 10:40:38 GMT

Hi,

I transferred from Vodafone to EE a few weeks ago but my EE mobile plan is not working. I cannot make calls, texts or use any data.

Hope this can be resolved ASAP

Thanks

Jennifer

Re: Transferring from vodafone

bristolian — Sat, 01 Apr 2023 10:55:32 GMT

Can you explain what you mean by "plan is not working" - do you not have any coverage? Have you ever had coverage?

If this is a coverage issue, do you have this problem in all locations or just specific ones? If this is an account-specific issue, you should contact CS on 0800 0798586.

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 07:44:05 GMT

Thank you! My contract transferred over to EE on 28th March but the transfer hasn’t worked. I validated the PAC with EE but the switch hasn’t taken place - my setting still show as connect to a Vodafone network.

Thanks

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 07:55:57 GMT

Hi @Jenmelbow,

Welcome to the EE Community. 🙂

Have you inserted your new EE SIM into your phone?

James

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 08:39:09 GMT

Thanks - yes EE sim is inserted

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 08:41:45 GMT

Is your phone locked to another network @Jenmelbow?

James

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 08:45:09 GMT

It was locked to Vodafone but has now been unlocked and registered with EE. Thanks

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 08:46:51 GMT

Hi @Jenmelbow,

What happens when you try to make a call from your EE SIM?

James

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 08:48:09 GMT

Call fails and no bars are showing

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 08:52:49 GMT

Are you in the UK @Jenmelbow?

Is it a pay as you go or pay monthly SIM?

James

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 09:03:09 GMT

Yes UK and it’s a pay monthly phone with EE. I transferred my number from Vodafone via PAC

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 09:06:13 GMT

Thanks @Jenmelbow

Please get in touch with Customer Care so a member of the team can take a look at your account.

They'll be happy to help.

James

Re: Transferring from vodafone

Jenmelbow — Sun, 02 Apr 2023 09:11:09 GMT

Thank you. I can’t call anyone - do I have to use online chat?

Re: Transferring from vodafone

James_B — Sun, 02 Apr 2023 09:12:46 GMT

Hi @Jenmelbow,

Yes, you can chat with Customer Care online at ee.co.uk/contact-ee/account-billing/mobile.

James