topic Re: need a new SIM in SIM cards & Porting

need a new SIM

lukegriff282 — Sat, 01 Apr 2023 15:44:29 GMT

I lost my phone, EE tells me to call them them right? funny thing is, i lost my phone so i call call them about loosing my phone... anyways, i bought a new one and just need a new SIM card with the same number, i have already talked to someone online who said they sent one out and will be with me within 3/4 working days, that was over a week ago, i really need that sim card, i am actually desperate as i need it to access everything including my bank account. please can someone from EE please help me, i went to an EE store yesterday and the girl in the store said i need to do it online... and that you can do next day delivery.

Re: need a new SIM

XRaySpeX — Sat, 01 Apr 2023 16:20:11 GMT

Take phone & into an EE shop with Photo ID & they'll transfer number & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: need a new SIM

lukegriff282 — Sat, 01 Apr 2023 18:16:42 GMT

Re: need a new SIM

lukegriff282 — Sat, 01 Apr 2023 18:17:20 GMT

and i can't go in store as they only do it if i'm on a contract.

i'll do it online, thanks i didn't know about that site!

Re: need a new SIM

Chris_B — Sat, 01 Apr 2023 18:25:13 GMT

@lukegriff282 You can not do it online as this is for a replacement sim because you already have a working sim but you have a new device that your current sim doesn’t fit. You’ll be sent a text that obviously you will not receive to confirm that order. Your options are go to a store with ID or call customer service from a different working device to request a replacement sim.

Re: need a new SIM

lukegriff282 — Mon, 03 Apr 2023 19:28:42 GMT

i can't go into a store as they will only do it if i sign up to a contract... i did it online and got a confirmation email saying the card will be with me in 2 working days, so hopefully tomorrow