topic Re: joining in SIM cards & Porting

joining

sydallen1 — Tue, 28 Mar 2023 18:15:33 GMT

took out a sim deal yesterday but nothing as come over yet changing from o2 and keeping my number

Re: joining

sydallen1 — Tue, 28 Mar 2023 18:22:18 GMT

Re: joining

Chris_B — Tue, 28 Mar 2023 18:43:16 GMT

@sydallen1 It takes up to 24 hours for a number to port over. If it’s not done by tomorrow morning it’ll be best to call customer services about this.

Re: joining

sydallen1 — Tue, 28 Mar 2023 20:14:31 GMT

do I not need a new sim card I am using a samsung s20 fe ?

Re: joining

James_B — Wed, 29 Mar 2023 07:06:22 GMT

Hi @sydallen1,

Welcome to the EE Community. 🙂

Yes, you'll need a new SIM if you're switching from another network.

Did you order your SIM only plan online?

James

Re: joining

sydallen1 — Wed, 29 Mar 2023 07:23:05 GMT

I switched over from o2 on Monday they sent a email saying it would take 24 hrs to port my number over but nothing as come over I am still on o2 network

Re: joining

James_B — Wed, 29 Mar 2023 07:30:13 GMT

Hi @sydallen1,

Do you have your new EE SIM?

If you do, have you popped it into your phone to activate it?

James

Re: joining

sydallen1 — Wed, 29 Mar 2023 07:44:54 GMT

no went online got a 24 mth contract they have never mentioned a sim just said my old number will port over

Re: joining

James_B — Wed, 29 Mar 2023 07:47:59 GMT

Hi @sydallen1,

Your number port won't start until you have received your SIM and activated it.

It'll arrive in the post in 2-5 working days.

Hope this helps. 🙂

James

Re: joining

sydallen1 — Wed, 29 Mar 2023 07:59:29 GMT

thanks James

Re: joining

James_B — Wed, 29 Mar 2023 08:07:38 GMT

No problem @sydallen1 🙂

James

Re: joining

Kirigaya_Kazuto — Wed, 29 Mar 2023 08:49:24 GMT

If you want immediate gratification, you could go into an EE shop and they may be able to sort you a SIM, rather than waiting on the post, if you're in town for work or anything, it's worth giving a go

Re: joining

vhoraajaj — Sun, 01 Oct 2023 13:04:04 GMT

Switch my number

Re: joining

Leanne_T — Mon, 02 Oct 2023 06:42:12 GMT

Hi @vhoraajaj

If you would like to transfer your number from another network, please see our Transferring Your Mobile Phone Number to EE, page for full details 🙂

Leanne.