topic Was told my contract would end when switching supplier - this didn't happen in SIM cards & Porting

Was told my contract would end when switching supplier - this didn't happen

codonn185 — Tue, 28 Mar 2023 14:36:57 GMT

A few months ago I switched mobile provider from EE, whilst not stuck in a contract with them. I was told they would stop taking payments. They have now been taking payments for last three months.

Obviously the SIM and data plan has not been used at all in this time, is there anything I can do?

Re: Was told my contract would end when switching supplier - this didn't happen

XRaySpeX — Tue, 28 Mar 2023 14:40:36 GMT

@codonn185 : Did you use a PAC from EE & give it to your new supplier? That's the way to cancel your EE contract when moving.

Re: Was told my contract would end when switching supplier - this didn't happen

codonn185 — Tue, 28 Mar 2023 14:49:21 GMT

Yeah I provided the PAC number. Do you happen to know if there's anywhere I can find that PAC number again?

Re: Was told my contract would end when switching supplier - this didn't happen

Christopher_G — Tue, 28 Mar 2023 16:54:15 GMT

Has the phone number transferred to your new network's SIM card, @codonn185? How long ago did you request the PAC? They're only valid for 30 days.

Chris