topic Re: Lost Sim in SIM cards & Porting

Lost Sim

Szang — Sun, 26 Mar 2023 05:51:24 GMT

I have lost my Sim and out of country . Can I get an E sim and have it activated abroad?

Re: Lost Sim

Chris_B — Sun, 26 Mar 2023 07:58:49 GMT

@Szang That’s not possible. You need to receive a text to confirm your request for the eSim activation and that requires you to need a sim in your device and you need to be connected to the EE network directly to activate an eSim.

eEims are also only available to contract customers.

Re: Lost Sim

Schockwave — Sun, 26 Mar 2023 11:40:19 GMT

@Szang , have you reported your SIM card as lost to EE? You can do this via the EE app or via the web by logging into your account.

There is also a free number you can ring using Skype if necessary:

https://ee.co.uk/contact-ee/account-billing/mobile

Replacement SIM cards are only sent to the address EE have on your account, they will not send them abroad.