topic Re: replacement sim not working in SIM cards & Porting

replacement sim not working

victoria19881 — Thu, 23 Mar 2023 09:00:55 GMT

i've received a replacement sim and been advised to just put it in the phone, but it just keeps saying "no service"

Re: replacement sim not working

Katie_B — Thu, 23 Mar 2023 11:05:09 GMT

Hi @victoria19881.

Welcome to the community.

Have you activated your new SIM?

What was the reason for a replacement?

Katie

Re: replacement sim not working

victoria19881 — Thu, 23 Mar 2023 11:07:23 GMT

I've tried to activate but not sure how to, i can't see a guide, i needed a replacement as the old one was lost last year, but am in a contract and kept paying for it

Re: replacement sim not working

Katie_B — Thu, 23 Mar 2023 11:10:11 GMT

Hi @victoria19881.

I would recommend giving our customer care team a call on 0800 079 8586 free from any landline or provider.

The team will be able to help set up your new SIM.

Katie 🙂