topic Re: New Customer eSIM in SIM cards & Porting

New Customer eSIM

farthing92 — Wed, 22 Mar 2023 13:13:41 GMT

Hello! I am currently abroad and have purchased a new iPhone 14. I am with another network and want to switch to EE. Can I do this whilst abroad? Can you immediately download an eSIM once signed up to a new SIM only plan? Or will I need to wait until I get home and have the physical SIM? Thanks.

Re: New Customer eSIM

Chris_B — Wed, 22 Mar 2023 13:48:51 GMT

@farthing92 No you can not do this while your abroad. You need the physical sim first.

Re: New Customer eSIM

James_B — Wed, 22 Mar 2023 14:02:51 GMT

Hi @farthing92,

Welcome to the EE Community. 🙂

Sorry, you can only activate a physical or eSIM whilst connected to the EE network in the UK.

James