topic Re: Sim card not provisioned in SIM cards & Porting

Sim card not provisioned

drptgrwy — Sat, 18 Mar 2023 12:15:37 GMT

Hi,

I had requested a new SIM card, as I lost the old one abroad. However, upon inserting the replacement one I get a "SIM card not provisioned" message.

Ive tried cleaning the port, the SIM , the obvious airplane mode off/on, phone restart, network settings reset etc (pixel 7 pro), but still get the message and no reception.

It has been around 20 hours or so since I've inserted the card, so not quite sure what to do?

Help?

Re: Sim card not provisioned

Schockwave — Sat, 18 Mar 2023 12:34:26 GMT

Hello @drptgrwy ,

Did you request a replacement SIM card, or just a new SIM card?

If this is a SIM card with a new number, then you would need to activate it, if a replacement SIM card, you may need to contact customer service:

G https://ee.co.uk/contact-ee/account-billing/mobile

You can also contact them with the free number from any phone or using something like Skype.