topic Re: New SIM required as old doesn't fit handset in SIM cards & Porting

New SIM required as old doesn't fit handset

AngelalaKelly — Fri, 17 Mar 2023 17:19:29 GMT

Hi,

I have tried to upgrade to a new SIM and payment per month BUT I can't access the security code sent to my old phone as it is totally dead. Need a new SIM as olf one from iphone 4 doesn't fit my phone now.

Many thanks for any help,

Ange

Re: New SIM required as old doesn't fit handset

Leanne_T — Fri, 17 Mar 2023 17:57:26 GMT

Hi there @AngelalaKelly

Thanks for coming here.

To order a new SIM card with the same number, please get in touch with our mobile care team and they will get this sent out to you.

Or, if you can visit an EE Store they can replace the SIM card for you if you take photo ID with you 🙂

Leanne.

Re: New SIM required as old doesn't fit handset

XRaySpeX — Fri, 17 Mar 2023 19:26:29 GMT

Take new phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: New SIM required as old doesn't fit handset

AngelalaKelly — Fri, 17 Mar 2023 20:03:03 GMT

Thanks so much!

Re: New SIM required as old doesn't fit handset

XRaySpeX — Fri, 17 Mar 2023 21:21:20 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.