topic Re: My number has not been transferred from BT in SIM cards & Porting

My number has not been transferred from BT

Potager — Fri, 17 Mar 2023 17:14:16 GMT

The PAC was registered and the new SIM activated before 4.30pm yesterday and I've now been told nothing will happen before Monday. (The website says something entirely different!) When I pressed the EE customer services person she then tried to tell me it was because EE was experiencing porting issues. A quick Google search turned up nothing. I'm very frustrated, I've never had this problem before!

Re: My number has not been transferred from BT

Potager — Fri, 17 Mar 2023 17:11:08 GMT

I'm getting exactly the same problem. The PAC was registered and the new SIM activated before 4.30 yesterday and I've now been told noting will happen before Monday. (The website says something entirely different!) When I pressed the EE customer services person she then tried to tell me it was because EE was experiencing porting issues. A quick Google search turned up nothing. I'm very frustrated, I've never had this problem before!

Re: My number has not been transferred from BT

Leanne_T — Fri, 17 Mar 2023 18:09:42 GMT

Hi @Potager

I am very sorry to hear this.

If you would like to get this looked into further, please get back in touch with our mobile care team, they can access the account and give you more details on the number transfer.

Thanks.

Leanne.

Re: My number has not been transferred from BT

Potager — Sat, 18 Mar 2023 10:12:14 GMT

I have already done this (as per my message) and the answer was less than helpful! Everything was done before 4.30 on THURSDAY but I am without a phone and my "real" number is now not working on my old handset so I am out of contact with the world! (Yes, I can use the temporary number but that's not the point of the PAC and your website's statement)

Re: My number has not been transferred from BT

Leanne_T — Sat, 18 Mar 2023 10:27:50 GMT

Hi @Potager

The other network SIM should continue working until the number has been transferred, what happens when you make a call from the BT SIM card?

Leanne.

Re: My number has not been transferred from BT

Potager — Sat, 18 Mar 2023 16:32:03 GMT

The old handset does not recognise that it has a number.

Sent from Mail<> for Windows

Re: My number has not been transferred from BT

Leanne_T — Sat, 18 Mar 2023 17:29:56 GMT

When did this stop working? @Potager

Have you had any text to the EE temporary number to let you know the transfer has started?

Leanne.

Re: My number has not been transferred from BT

Potager — Mon, 20 Mar 2023 13:18:04 GMT

No.

Re: My number has not been transferred from BT

James_B — Mon, 20 Mar 2023 13:45:57 GMT

Hi @Potager,

If your EE SIM is still using a temporary number after restarting your phone, please get in touch on 150 so our porting team can help.

Thanks

James