topic No service since my sim has been switched from pay as you go to monthly in SIM cards & Porting

No service since my sim has been switched from pay as you go to monthly

Casssie29 — Fri, 10 Mar 2023 20:54:55 GMT

I have had no service for the last 2 days

we figured out that I had by accident set up an eSIM. Once I changed that I was told that my service would be up any running. On about it says that network is not available.
I’m paying a lot of money for a phone that I can’t use right now. Any suggestions?

Re: No service since my sim has been switched from pay as you go to monthly

Katie_B — Sat, 11 Mar 2023 09:17:23 GMT

Hello @Casssie29.

Welcome to the community.

Are you aware if a replacement SIM has been sent?

Speak soon,

Katie

Re: No service since my sim has been switched from pay as you go to monthly

Casssie29 — Sat, 11 Mar 2023 09:30:03 GMT

Hi

No a replacement has not been sent because by the time we figured out that it was the sim itself they finished work so nothing more was done.

Cassie

Sent from my iPhone

Re: No service since my sim has been switched from pay as you go to monthly

Katie_B — Sat, 11 Mar 2023 09:35:03 GMT

Thanks for getting back to me @Casssie29.

I would recommend a replacement SIM.

Do you live near a local EE Store? if yes, you can visit the store with photo ID and receive a new SIM.

If not, please give us a call and our customer care team will be happy to get one ordered for you.

Katie