https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1235786#M34531 <P>I have had a new phone and SIM card as they were recently damaged it says I don't need to activate as it should work but the SIM card is now saying SIM 1 not provisioned what does this mean and how do I sort it out&nbsp;</P> Thu, 09 Mar 2023 15:28:40 GMT csb_79 2023-03-09T15:28:40Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1235786#M34531 <P>I have had a new phone and SIM card as they were recently damaged it says I don't need to activate as it should work but the SIM card is now saying SIM 1 not provisioned what does this mean and how do I sort it out&nbsp;</P> Thu, 09 Mar 2023 15:28:40 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1235786#M34531 csb_79 2023-03-09T15:28:40Z https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1235805#M34532 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3492167">@csb_79</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>I would suggest <A href="https://ee.co.uk/contact-ee" target="_blank">getting in touch with our mobile care team</A>, to check the SIM card has been registered and help you further <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks.&nbsp;</P> <P>Leanne.</P> Thu, 09 Mar 2023 16:23:38 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/SIM-card/m-p/1235805#M34532 Leanne_T 2023-03-09T16:23:38Z