topic Re: Order confirmation via text in SIM cards & Porting

Order confirmation via text

joannemark0925 — Tue, 07 Mar 2023 15:43:21 GMT

I've ordered a sim card to transfer my current service provider to EE. And then I received a text from EE who asked me to call back to confirm the order detail (it also has my order number in the text). Yet while we are going through my order, they send me a link and asked me to fill in my credit card number. I feel weird about this as I already provide my credit card when I placed the order. Why do I need to fill in my credit card information in a new link again? This makes me it is a scam.

Does anyone face a similar situation? Do I really need to complete this to get my new sim card?

Re: Order confirmation via text

Leanne_T — Tue, 07 Mar 2023 16:50:18 GMT

Hi @joannemark0925

Thanks for coming here.

Did you call our sales team on 0800 956 6000?

I would give them a call and ask what details are required to complete the order.

Leanne.

Re: Order confirmation via text

joannemark0925 — Wed, 08 Mar 2023 07:24:34 GMT

The number was 0800 956 6042.

Re: Order confirmation via text

James_B — Wed, 08 Mar 2023 08:47:00 GMT

Hi @joannemark0925,

That's a genuine contact number for our Digital Sales Team.

Thanks

James