topic Re: SIM not provisioned for voice error in SIM cards & Porting

SIM not provisioned for voice error

EJRay — Tue, 07 Mar 2023 13:42:02 GMT

SIM not provisioned for voice error when using a new replacement SIM

Re: SIM not provisioned for voice error

Leanne_T — Tue, 07 Mar 2023 14:53:56 GMT

Hi @EJRay

Thanks for coming here.

What was the reason for the replacement SIM card?

Speak soon.

Leanne.

Re: SIM not provisioned for voice error

EJRay — Tue, 07 Mar 2023 14:58:54 GMT

Hi,

My previous SIM suddenly was showing 'no SIM'.

Re: SIM not provisioned for voice error

Leanne_T — Tue, 07 Mar 2023 15:00:21 GMT

Thanks @EJRay

Have you registered the replacement SIM card with our mobile care team?

Leanne.

Re: SIM not provisioned for voice error

EJRay — Tue, 07 Mar 2023 15:02:52 GMT

I haven't done anything proactively, I assumed it would be linked to the account as I ordered the replacement through the account with the same mobile number 🙂

Re: SIM not provisioned for voice error

Leanne_T — Tue, 07 Mar 2023 15:05:04 GMT

Thanks @EJRay

The SIM card may need to be registered for you if this is not working, please get in touch with our mobile care team and they will be happy to check this over for you.

Leanne.