topic Re: Old number not ported to EE in SIM cards & Porting

Old number not ported to EE

Affected_user — Wed, 01 Mar 2023 07:07:11 GMT

I had requested to port my number to EE. Yesterday my existing number stopped working from my previous mobile service provider. My EE temp number also stopped working. This mean I can't make calls anyone including 150. I reached out to EE customer service last night through chat and they advised it will work from this morning. Today I have tried restarting my phone twice, but no luck. Texting to from temp EE number still working and when I text to 150 by typing Number, I get EE temp number. Not sure how long I have stay without having my number. Any suggestions or help

Re: Old number not ported to EE

Leanne_T — Wed, 01 Mar 2023 09:24:30 GMT

Hi @Affected_user

Thanks for coming here.

What happens when you try and make a call?

What phone are you using?

Leanne 🙂

Re: Old number not ported to EE

Affected_user — Wed, 01 Mar 2023 13:31:05 GMT

Hi @Leanne_T

When I dial any number including 150, I hear a message that I have dialled an incorrect number. When I dial my old number from someone phone it just hangs. When I dialed my EE temp number it says I have dialled an incorrect number.

I got Oppo Find X5 phone.

Re: Old number not ported to EE

Leanne_T — Wed, 01 Mar 2023 14:01:57 GMT

Thanks @Affected_user

We would need to get the number transfer looked into, please call us from another phone on 0800 079 8586 and the team will be happy to help.

Leanne.

Re: Old number not ported to EE

Affected_user — Thu, 02 Mar 2023 13:14:06 GMT

Thanks @Leanne_T

I have called customer service yesterday, hopefully this will be sorted soon.

Re: Old number not ported to EE

Leanne_T — Thu, 02 Mar 2023 13:16:58 GMT

Thanks for coming back and letting me know @Affected_user

Leanne 🙂

Re: Old number not ported to EE

Affected_user — Sat, 04 Mar 2023 08:38:02 GMT

Hi @Leanne_T

EE has resolved the issue and I got my number working now. Thanks for assistance.

Re: Old number not ported to EE

Christopher_G — Sat, 04 Mar 2023 10:02:38 GMT

That's great, @Affected_user. Thank you for coming back to let us know. 🙂

Chris