topic Re: New SIM in SIM cards & Porting

New SIM

Bob1956 — Wed, 01 Mar 2023 10:58:51 GMT

I've been sent a new SIM card and I don't know why as I have not requested one, what should I do?

Leanne_T — Wed, 01 Mar 2023 12:28:46 GMT

Thanks for coming here.

Are you with us on pay as you go or pay monthly?

Have you added another device recently?

Leanne 🙂

Bob1956 — Wed, 01 Mar 2023 17:06:41 GMT

Hi Leanne,

Thanks for your response, I pay monthly and have not added any new devices

Kind regards

Bob

Jon_K — Thu, 02 Mar 2023 07:45:45 GMT

I'd recommend contacting our Customer Care team so they can check your account.

They'll be able to see the reason a new SIM was sent to you.

Jon