topic Re: SIM stopped working no signal in SIM cards & Porting

SIM stopped working no signal

Krzesislawa — Mon, 27 Feb 2023 08:24:13 GMT

Hi All!

Is anyone able to advise why my sim stopped working please?
Last Friday I managed to upgrade my EE contract and order new sim card which should come today. Last night I put old card in new phone and all been working but after 9pm signal switched off.

Please let me know if you have any ideas.

Re: SIM stopped working no signal

Leanne_T — Mon, 27 Feb 2023 09:19:50 GMT

Hi @Krzesislawa

Thanks for coming here.

Did you order a replacement SIM card or request one when you upgraded?

Depending on who the SIM was ordered, this may arrive pre-registered which would disable the existing SIM card for the new one to work when delivered.

Leanne.

Re: SIM stopped working no signal

Krzesislawa — Mon, 27 Feb 2023 10:29:53 GMT

Hi @Leanne_T ! so niece to hear from you!

I ordered replacement.

Re: SIM stopped working no signal

Leanne_T — Mon, 27 Feb 2023 10:31:26 GMT

Thanks @Krzesislawa

When the new SIM card arrives this will be ready to use straight away.

Leanne.

Re: SIM stopped working no signal

Krzesislawa — Mon, 27 Feb 2023 10:33:51 GMT

I still didn't receive replacement and I'm not sure if will be with me today 100% .
I really don't want stay without phone 😞

Re: SIM stopped working no signal

Leanne_T — Mon, 27 Feb 2023 10:35:03 GMT

Hi @Krzesislawa

If you have an EE Store near you, they can issue a replacement SIM card with the same number if you take photo ID with you.

Leanne.

Re: SIM stopped working no signal

Krzesislawa — Mon, 27 Feb 2023 10:54:21 GMT

Hi @Leanne_T

Thank you for advising. I'm not sure if I'll have enough time so fingers crossed for Royal Mail.

Such a shame old is switched off already and no one awarded me about that before but still I would like to say massive Thank You for your help. I'm not worry no more.

Have a good day!

Re: SIM stopped working no signal

Leanne_T — Mon, 27 Feb 2023 11:44:13 GMT

I hope this arrives soon for you @Krzesislawa

You are very welcome 🙂

Leanne.