topic Data sim not working in SIM cards & Porting

Data sim not working

Jimmyjimmy — Sun, 26 Feb 2023 19:23:31 GMT

I've bought an ee pre loaded data only sim on amazon. When I plug the dongle in it flashes to say its connected to network but laptop says there is no net connection. I've been to an ee shop but they couldn't help as they don't sell the sim I bought. Any suggestions. Thanks

Re: Data sim not working

Leanne_T — Mon, 27 Feb 2023 07:42:38 GMT

Hi @Jimmyjimmy

Thanks for coming here.

Are you able to try the SIM card in a phone to see if a network signal shows?

Did you purchase the SIM card with a top up and data pack?

Leanne.

Re: Data sim not working

Jimmyjimmy — Tue, 28 Feb 2023 17:21:25 GMT

Thanks for your reply. I can't try it in a phone. The dongle flashes to say its connected. It was bought with data pre loaded. I bought it on amazon as I'm registered disabled, for ease really. Its not really any use if I can't take it to an ee shop. I'll just put it down to experience. Get a card elsewhere. Thanks again.

Re: Data sim not working

James_B — Wed, 01 Mar 2023 07:40:15 GMT

Hi @Jimmyjimmy,

Welcome to the EE Community. 🙂

Which dongle are you using?

If it was purchased for use with another network, it may need some settings changing to work on EE.

James