topic Re: I ordered a new 5g sim but it didn't arrive in SIM cards & Porting

I ordered a new 5g sim but it didn't arrive

SolitaryCyborg — Thu, 23 Feb 2023 09:10:16 GMT

Hi,

I ordered a new 5g sim but it didn't arrive. Now the problem is my old 4g sim has stopped working. And i do not how to contact Customer Care for EE. Also, i didn't receive any email on how to track the new 5G Sim Delivery / Order Details etc.

THanks,

Animesh

Re: I ordered a new 5g sim but it didn't arrive

EssexBoyEE — Thu, 23 Feb 2023 09:56:52 GMT

Call CS on 0800 956 6000

Re: I ordered a new 5g sim but it didn't arrive

SolitaryCyborg — Thu, 23 Feb 2023 11:21:50 GMT

Can i reach out to them by any chat service ? since i cannot call them because of my sim being deactivated.

Re: I ordered a new 5g sim but it didn't arrive

Schockwave — Thu, 23 Feb 2023 11:51:22 GMT

@SolitaryCyborg , when did you order the new SIM card, as they are sent out by second class post?

If you have Skype, you can ring them for free or you can go into an EE high street store with ID and they can provide you with a replacement SIM card.

You can always try here to use chat:

https://ee.co.uk/contact-ee/account-billing/mobile