topic Re: E-sim not activated in SIM cards & Porting

E-sim not activated

Umbrokhan — Wed, 22 Feb 2023 22:59:58 GMT

got sim barcode from my EE app
Esim not activated.
phone number is 00000000000.

Re: E-sim not activated

Chris_B — Thu, 23 Feb 2023 07:35:54 GMT

@Umbrokhan Just to check you are a contract customer? eSims are not available to PAYG users. If on contract you do have a working Sim in the device already?

Re: E-sim not activated

Umbrokhan — Thu, 23 Feb 2023 07:48:50 GMT

I have contract SIM card just want to replace with Esim.
I have SIM card in phone but Esim not activating.

Re: E-sim not activated

James_B — Thu, 23 Feb 2023 08:17:11 GMT

Hi @Umbrokhan,

What type of phone are you using?

What happens when you try to activate your eSIM?

James

Re: E-sim not activated

Umbrokhan — Thu, 23 Feb 2023 08:18:54 GMT

iPhone 13 Pro Max

says E-sim trying to activate but does nothing.

Re: E-sim not activated

James_B — Thu, 23 Feb 2023 08:24:03 GMT

Hi @Umbrokhan,

Are you connected to WiFi?

James

Re: E-sim not activated

Umbrokhan — Thu, 23 Feb 2023 15:39:25 GMT

Yes

Re: E-sim not activated

James_B — Thu, 23 Feb 2023 15:42:50 GMT

Hi @Umbrokhan,

Please can you restart your phone and try again?

It may take a little time to setup once you start the process.

James

Re: E-sim not activated

Mrsmiggles12 — Thu, 17 Oct 2024 10:37:00 GMT

I am having the issue I’ve activated my e sim with you guys last night and it’s still not working also my new apple Watch is saying no plan connected. I can’t call in to discuss

Re: E-sim not activated

Lesley_W — Thu, 17 Oct 2024 13:37:22 GMT

Hi @Mrsmiggles12

Thanks for coming to our community.

I'm sorry you are having trouble with your eSIM and watch. I appreciate you won't be able to call in off the device, but do you have another phone you could use?

We'd really need our technical team who have account access to have a look into this. You can call them on 07953 966 150 from a non EE number.

Lesley