topic Re: Moving mobile number in SIM cards & Porting

Moving mobile number

Ghoadley14 — Wed, 22 Feb 2023 17:58:14 GMT

I've just received my ee SIM card and installed in mobile having already provided PAC code from previous provider. So far I've received nothing to say that my number is moving over - when will I know if this process is commencing and is there anything else I need to do?
Many thanks

Re: Moving mobile number

XRaySpeX — Wed, 22 Feb 2023 18:20:02 GMT

It should port within 1 working day of 1st using your new EE SIM.

Re: Moving mobile number

Snax — Thu, 01 Jun 2023 18:19:48 GMT

I have the same issue. While I wait for the number to move across, is it normal to be given a new number?

Re: Moving mobile number

Christopher_G — Fri, 02 Jun 2023 06:52:37 GMT

Welcome to the community, @Snax

Yes, you get a temporary EE number that is live until your number moves across from another network to replace it.

Chris

Re: Moving mobile number

Elisa12 — Fri, 02 Jun 2023 17:10:17 GMT

I have the same problem: gave the PAC code to EE online last Friday, on the telephone this Monday, and now, Friday evening,so D+7, still no port, but my old SIM is deactivated

Re: Moving mobile number

XRaySpeX — Fri, 02 Jun 2023 18:06:20 GMT

No, @Elisa12 , D+4. Ports not done over w/ends & BHs.

Re: Moving mobile number

Ex-Plusnet — Wed, 30 Aug 2023 19:16:23 GMT

D+7 or D+4 - still way beyond the advertised 24 hours (excluding weekends).

Re: Moving mobile number

XRaySpeX — Wed, 30 Aug 2023 19:26:38 GMT

@Ex-Plusnet : What a coincidence! 28th Aug. was also a B.H. as was 2nd June.