topic SIM card not working pay monthly in SIM cards & Porting

SIM card not working pay monthly

Tinanapper — Sat, 18 Feb 2023 11:57:00 GMT

Got an upgrade changed my SIM card to new phone doesn’t work not network now the sim doesn’t work in my old phone either. I have ordered a new SIM that sim doesn’t work either! Now have had no phone I can use for 3 days!!!! Please help can’t get through on the phone!!!!

Re: SIM card not working pay monthly

Chris_B — Sat, 18 Feb 2023 12:55:45 GMT

@Tinanapper when did you receive the new replacement Sim card? As it can take up to 24 hours for Sim card to activate.

Re: SIM card not working pay monthly

Tinanapper — Sat, 18 Feb 2023 14:15:38 GMT

Hi I can’t phone you because the new phone and sim you sent me is not working also my old phone and sim is not working you’ve sent me a new sim today and still not working could someone help me please because I can’t make any phone calls thank you
Tina napper

Sent from my iPhone

Re: SIM card not working pay monthly

Jon_K — Sun, 19 Feb 2023 08:42:32 GMT

Hi @Tinanapper

Are you able to get in touch through live chat?

Our Customer Care team will need to check which SIM card is registered.

Jon