topic Re: New Sim, in SIM cards & Porting

New Sim,

Stefy-May — Thu, 16 Feb 2023 17:07:40 GMT

Good afternoon everyone!

brand new to EE.

had issues with my last provider for signal.data and all sorts. So they suggested I take my pac code and move… 🙄

ordered myself a pay monthly sim only deal with EE. Received my SIM card today. Very quickly I may add!!!! 24 hours from order to home!!

do I just slot the sim into my phone and wait? There wasn’t any paperwork to say.. scan this.. do this.. text.. wait.. tadahhh

at home its ok. As I’m on Wi-Fi if I am needed by anyone for emergency. how long would it take to be fully set and my number across??

Thank you for any assistance!

Re: New Sim,

XRaySpeX — Thu, 16 Feb 2023 17:42:57 GMT

Just stick it in & it'll port within 1 working day.

Re: New Sim,

Stefy-May — Thu, 16 Feb 2023 17:57:40 GMT

Thank you ever so much!
I did wonder if it was going to be that easy!!

☺️☺️

Re: New Sim,

XRaySpeX — Thu, 16 Feb 2023 18:41:12 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: New Sim,

Stefy-May — Thu, 16 Feb 2023 19:23:05 GMT

Well shall keep fingers crossed for the next 24 hours or so. I only received it this afternoon.
x

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 06:35:21 GMT

Good morning.

another question I should of asked was

will the sim automatically work on the network. Currently being told I’m not connected to the network and can not use Wi-Fi - again ok while I’m home - worried about being an emergency contact while in school with no mobile data .

should this resolve itself within the same time period as my number?
or on my iPhone 12, previously with virgin. Do I need to reset/ change/ add something.

( my phone is unlocked to any provider)

Re: New Sim,

Katie_B — Fri, 17 Feb 2023 07:39:16 GMT

Good morning @Stefy-May.

Did you check the EE Coverage Checker before purchasing your SIM?

I would recommend giving us a call on 0800 079 8586 from any landline or provider.

Our customer care team will be able to help activate your new SIM.

Katie

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 07:42:08 GMT

Good morning.. the coverage checker said all would be ok, inside and out for 4G.

I shall do that when my work day is finished:

I’ve done all the previous topic helps:

on/ off

data on / off

Reset network setting .. then off .

im just baffled by it. I assumed it would work when my number goes across. Which is hasn’t yet. But it’s only been since 4pm yesterday ( Thursday) that I put the EE sim in my phone .
x

Re: New Sim,

Katie_B — Fri, 17 Feb 2023 07:49:40 GMT

Hi @Stefy-May.

Thanks for getting back to me.

That's great to hear that you checked the coverage checker and all is OK within your area.

Please be sure to let us know how you get on throughout today.

Katie

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 07:51:43 GMT

Thank you.
i shall finish around 4pm: so will try to call and sort this issue before the weekend.

when I call. What options should I take to get the right help?

the EE sim in my phone has given me the welcome messages last night. - the new mobile number not the one I’ve asked to be added x

Re: New Sim,

Katie_B — Fri, 17 Feb 2023 07:57:07 GMT

Hi @Stefy-May.

You will need to speak with our account and billing team.

Have you been able to test call the EE number you have been given?

Your number port wont be completed yet but you can use the temporary number provided until your port completes.

Katie

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 10:43:41 GMT

I’ve not been able to test call. As I’ve not needed to call anyone. But I can send texts & iMessage ( over Wi-Fi). By the looks of it I get lovely signal but just no actual mobile data connection.

thank you for clarifying who I need to speak to. That helps a lot.

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 16:26:09 GMT

I’ve used the sim to call and be called, all work fine, I can send and receive text messages. I am still with the provided number which in itself isn’t a big deal. But I am really struggling without any mobile data, I’ve had my phone off, reset the settings, turned mobile data off and back on, reset all network settings

Gotten home, and connected to Wi-Fi and all my notifications have come through.
to add insult to injury, I had a text telling me my first bill will be 24/02/23.

which, in all honesty, has really angered me. As I’m going to be paying for something which is actually worse than the original provider.

called the number which you suggested Katie, to be sent a text, and had to provide a text to explain what the problem is. So now waiting on that call back, while silently getting angry and frustrated.

Re: New Sim,

James_B — Fri, 17 Feb 2023 17:18:35 GMT

Hi @Stefy-May,

Please let us know the outcome when the team call you back.

They'll be doing everything they can to get you connected.

Thanks

James

Re: New Sim,

Stefy-May — Fri, 17 Feb 2023 17:54:15 GMT

Praise the actual human that answered the phone to me and talked me down from a breakdown.

After trying everything… it was the configuration network profiles that were the problem.. and as soon as they were deleted.. my phone lit up!!

absolutely wonderful work from the team that have helped me!!!!

and my number will change on Monday. 😂😂😂😂

happy Friday EE

Re: New Sim,

James_B — Fri, 17 Feb 2023 18:06:57 GMT

That's fantastic news @Stefy-May 🙂

Have a great weekend!

James

Re: New Sim,

Stefy-May — Sat, 18 Feb 2023 06:32:40 GMT

Thank you!!! Already really rating the amount of coverage and the quality of service already!!!! Best decision!!