topic Re: New SIMs x 2 Multi line in SIM cards & Porting

New SIMs x 2 Multi line

Smun532 — Sun, 12 Feb 2023 21:57:26 GMT

I have had an ee sim/ contract for years. Recently, added 2 x new sims to my account for the children. Advisor processed it all through online chat,

When I’ve put sims in, they don’t seem to be allowing calls or anything,

1) How do I activate them? It’s showing the phone number etc once sim is in, but no joy in making calls/ texts etc.

2) Should I have them both showing in my own account as 3 plans (mine plus 2 x children) or do I download app for 2 x new EE accounts and keep mine separate? At the moment, I know payment would be through my account as Direct Debit but can’t actually see those two new sims as plans

Hope someone can help!

Re: New SIMs x 2 Multi line

Christopher_G — Mon, 13 Feb 2023 08:24:18 GMT

Hi @Smun532

They should be on the same account as yours, showing three plans. It may be worth giving our customer services team a quick call so they can check everything from our side.

Chris

Re: New SIMs x 2 Multi line

Smun532 — Tue, 14 Feb 2023 10:07:30 GMT

Thank you @Christopher_G I managed to find them all. They weren’t showing as there was a few days grace, to receive my sims etc before new plans went live.

Thanks again! 😊

Re: New SIMs x 2 Multi line

Leanne_T — Tue, 14 Feb 2023 10:20:32 GMT

Thanks for coming back and letting us know @Smun532

Leanne 🙂