topic Number port? How do I know if it's happening? in SIM cards & Porting

Number port? How do I know if it's happening?

sdgfsdfgsdfg — Mon, 13 Feb 2023 08:33:20 GMT

I ordered an additional line and put my porting info in. The order had an issue so someone had to manually tweak it.

The SIM was activated Friday and I have the new number. I can't see that the port is in progress.

However if I go into my SIM settings and put the PAC in again it says not recognised (even though it's 100% correct). Does that mean it's porting? Can anyone check?

Re: Number port? How do I know if it's happening?

Katie_B — Mon, 13 Feb 2023 09:10:13 GMT

Good morning @sdgfsdfgsdfg.

I would recommend giving us a call on 150 and our customer care team will be able to confirm if your port is in progress.

Please be aware no ports are completed over the weekend.

Katie

Re: Number port? How do I know if it's happening?

sdgfsdfgsdfg — Mon, 13 Feb 2023 09:36:38 GMT

Scrap that! It just ported, thanks!

Re: Number port? How do I know if it's happening?

Katie_B — Mon, 13 Feb 2023 09:37:17 GMT

Thanks for letting us know @sdgfsdfgsdfg.

Have a great day,

Katie