topic Re: Number not recognised after transferring in SIM cards & Porting

Number not recognised after transferring

JustWannaUseMy — Sat, 04 Feb 2023 14:14:30 GMT

Just got may iPhone 14 along with transferring from O2. I can make outgoing calls and my wife's phone recognises the call as coming from my number and Setting -> Phone is showing the correct number however if anyone tries to call me they get a message saying the number dialled is not recognised.

Re: Number not recognised after transferring

Chris_B — Sat, 04 Feb 2023 14:23:57 GMT

@JustWannaUseMy Have you restarted the device since your number was migrated over ?

Re: Number not recognised after transferring

JustWannaUseMy — Sat, 04 Feb 2023 16:49:39 GMT

Thanks for replying but yes, I have.

Re: Number not recognised after transferring

bristolian — Sat, 04 Feb 2023 17:35:40 GMT

Which day was your PAC submitted? And when was your port-in?

Do inbound calls to your temporary number still connect?

Re: Number not recognised after transferring

Kh43 — Tue, 25 Apr 2023 12:00:17 GMT

Hi, I’m having this exact issue, did you find a solution?

I had a new SIM card this week and my number ported this morning. I can make calls/texts but when someone calls me it says number not recognised.
Any help would be greatly appreciated!

Re: Number not recognised after transferring

James_B — Tue, 25 Apr 2023 12:09:33 GMT

Hi @Kh43,

Welcome to the EE Community. 🙂

Have you restarted your phone since your number transfer started?

James

Re: Number not recognised after transferring

Kh43 — Tue, 25 Apr 2023 16:35:03 GMT

Hi, yes phone restarted and I’ve reset the network settings but I’m still unable to receive calls or texts from anyone not on EE or landlines

Re: Number not recognised after transferring

Katie_B — Wed, 26 Apr 2023 07:41:26 GMT

Hi @Kh43.

That's strange.

I would recommend giving us a call and speaking with our technical care team who can check your port has completed correctly.

Katie