topic Re: New customer - order done, transfer in progress, but NO SIM! in SIM cards & Porting

New customer - order done, transfer in progress, but NO SIM!

aikimagic — Thu, 02 Feb 2023 13:00:36 GMT

Hi all,

I paid for my SIM only contract, I received an email to make an EE account. Works ok, but no order details, and when I try to enter my phone number (existing one as I'm transferring with PAC code) it says "Not recognised". The email I received about my order says "Number will transfer within 24 hours", but I haven't received my SIM card. What's going on? I'm a bit confused, and no-one to ask 😞

Re: New customer - order done, transfer in progress, but NO SIM!

XRaySpeX — Thu, 02 Feb 2023 13:03:32 GMT

No. will transfer within 1 working day of receiving your SIM & activating it.

Re: New customer - order done, transfer in progress, but NO SIM!

aikimagic — Thu, 02 Feb 2023 13:15:51 GMT

Thanks XRaySpeX 🙂

Re: New customer - order done, transfer in progress, but NO SIM!

XRaySpeX — Thu, 02 Feb 2023 13:24:44 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.