topic New SIM card in SIM cards & Porting

New SIM card

carolibarnes — Wed, 01 Feb 2023 10:53:59 GMT

I have SIM only contract. I changed my contract a week ago and have been sent a new SIM card with instructions to place the new SIM in my phone. Do I have to do this? I don't want to change my mobile phone number. The new SIM has a different phone number,

Re: New SIM card

XRaySpeX — Wed, 01 Feb 2023 10:56:46 GMT

Continue using your old SIM. It will have the upgraded plan on it.

Re: New SIM card

Leanne_T — Wed, 01 Feb 2023 10:59:41 GMT

Hi there @carolibarnes

Thanks for coming here.

Did you upgrade or take out a new contract?

Do you have two numbers showing in your My EE account?

Leanne.

Re: New SIM card

carolibarnes — Wed, 01 Feb 2023 11:04:54 GMT

I upgraded. And I do have 2 numbers now on my EE account.

Re: New SIM card

Leanne_T — Wed, 01 Feb 2023 11:17:01 GMT

Thanks @carolibarnes

I would suggest giving us a call on 150 and the team will get this looked into for you, as this does sound like a new contract has been added instead of upgrading your existing contract. They will check this for you and help you further.

Let me know how you get on.

Leanne.