https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224579#M33808 <P>OK, thanks <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3406894">@katy_downes_7</a>.</P> <P>Does the old SIM card still work?</P> <P>Chris</P> Tue, 31 Jan 2023 07:39:39 GMT Christopher_G 2023-01-31T07:39:39Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224545#M33801 <P>I registered my new sim yesterday and was told it could take up to 24 hours to register. It is still showing as 'Emergency call only' so I cannot receive texts or make phone calls. Need this to be looked into asap as I do not have a landline.</P> Mon, 30 Jan 2023 23:01:16 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224545#M33801 katy_downes_7 2023-01-30T23:01:16Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224574#M33805 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/10302">@Katy</a>)downes_7</P> <P>Welcome to the community.</P> <P>Was it a replacement SIM or a brand new one? Could you try restarting your phone please?</P> <P>Chris</P> Tue, 31 Jan 2023 07:33:56 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224574#M33805 Christopher_G 2023-01-31T07:33:56Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224575#M33806 Hi Chris<BR /><BR />It was a replacement sim to swap over and start my new contract. I have<BR />restarted about 5 times and no joy.<BR /><BR />Katy Tue, 31 Jan 2023 07:37:52 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224575#M33806 katy_downes_7 2023-01-31T07:37:52Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224579#M33808 <P>OK, thanks <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3406894">@katy_downes_7</a>.</P> <P>Does the old SIM card still work?</P> <P>Chris</P> Tue, 31 Jan 2023 07:39:39 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224579#M33808 Christopher_G 2023-01-31T07:39:39Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224584#M33809 I wish I could tell you, as I have put it down and can't find it.<BR /><BR />The new sim is showing up with my phone number though.<BR /><BR />Katy Tue, 31 Jan 2023 07:44:52 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224584#M33809 katy_downes_7 2023-01-31T07:44:52Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224587#M33810 <P>OK. If it's been over 24 hours, I'd suggest speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so they can check everything has gone through OK from our side.</P> <P>Chris</P> Tue, 31 Jan 2023 07:46:50 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-is-not-working-on-either-my-new-or-old-phone/m-p/1224587#M33810 Christopher_G 2023-01-31T07:46:50Z