topic Re: Sim card , pay monthly no work in SIM cards & Porting

Sim card , pay monthly no work

Mucha9227 — Sun, 15 Jan 2023 14:28:50 GMT

@zag

Re: Sim card , pay monthly no work

XRaySpeX — Sun, 15 Jan 2023 14:33:16 GMT

@Mucha9227 : You sure it's on a Pay Monthly contract & not on PAYG where you buy a pack every 30 days?

Dunno what "nwm" & "wgl" mean!

Re: Sim card , pay monthly no work

Mucha9227 — Sun, 15 Jan 2023 14:48:01 GMT

@XRaySpeX

Re: Sim card , pay monthly no work

Chris_B — Sun, 15 Jan 2023 16:25:31 GMT

@Mucha9227 Is your phone unlocked to use any network SIM card or is it locked to a network? EE isn’t responsible if your device is still locked to a network and it needs to be unlocked to use the EE sim. You need to ask that other network to unlock your device so you can use the EE network.

it’ll it’s already unlocked,

Have you allowed around 24 hours for the SIM card to activate? Have you tried restarting the device a few times ?

Re: Sim card , pay monthly no work

Mucha9227 — Tue, 17 Jan 2023 20:34:23 GMT

Re: Sim card , pay monthly no work

Katie_B — Wed, 18 Jan 2023 07:29:10 GMT

Hi @Mucha9227.

Welcome to the EE Community.

Can I confirm you have just joined EE on a SIM only plan and this SIM you have received is not working?

If yes, does your SIM connect to the EE network when placed into your phone?

Speak soon,

Katie 🙂

Re: Sim card , pay monthly no work

Mucha9227 — Sun, 29 Jan 2023 16:47:20 GMT

@Katie_B

Re: Sim card , pay monthly no work

James_B — Mon, 30 Jan 2023 08:08:30 GMT

Hi @Mucha9227,

Is your phone locked to another network?

James

Re: Sim card , pay monthly no work

Mucha9227 — Tue, 31 Jan 2023 18:04:14 GMT

@James_B

Re: Sim card , pay monthly no work

Katie_B — Wed, 01 Feb 2023 09:02:37 GMT

Thanks for getting back to us @Mucha9227.

Are you able to try your new EE SIM in another device to see if this works?

Katie