topic Re: Re: Transferring my old number to ee in SIM cards & Porting

Re: Transferring my old number to ee

Lawson57 — Thu, 26 Jan 2023 22:01:13 GMT

I rang customer service. Was put through to tech. Agent kept saying I hadn’t entered port code. Then told me his system had frozen. Then put me on hold for 10 seconds then told me he would call me back before 21:00. It’s 22:00 now.
no phone call. I ordered sim and supplied PAC on Saturday. I received sim this morning and phone has been on all day. Please advise.

Re: Re: Transferring my old number to ee

XRaySpeX — Fri, 27 Jan 2023 00:10:26 GMT

Porting could take 1 working day to complete.

Re: Re: Transferring my old number to ee

Leanne_T — Fri, 27 Jan 2023 08:23:50 GMT

Hi there @Lawson57

Thanks for coming here.

If you give us another call on 150 the team will check this has all been set up for you and when the transfer will start.

Thanks.

Leanne.