topic Re: Unlocking a Sim in SIM cards & Porting

Unlocking a Sim

Tomnixonnn1 — Thu, 26 Jan 2023 16:13:07 GMT

I have lost my old phone and ordered a new Sim but it wont let me activate it. The unlock pin comes up and i enter it and it goes back to no service straight away. Any suggestions

Re: Unlocking a Sim

Katie_B — Thu, 26 Jan 2023 17:01:30 GMT

Hi @Tomnixonnn1.

Welcome to the community.

Are you placing the EE SIM into a EE device/device that is unlocked to all networks?

Katie

Re: Unlocking a Sim

Tomnixonnn1 — Thu, 26 Jan 2023 18:35:52 GMT

Yes I am and it just keeps doing the same thing

Sent from my iPhone

Re: Unlocking a Sim

Chris_B — Thu, 26 Jan 2023 18:37:59 GMT

@Tomnixonnn1 It can take up to 24hours for a SIM card to activate. Try restarting the device a few times as this does help as the network will see that a sim is trying to connect but needs to be activated.