topic Changed to E-Sim and now cannot connect to EEWifi in SIM cards & Porting

Changed to E-Sim and now cannot connect to EEWifi

Dwayne011 — Sun, 22 Jan 2023 12:48:53 GMT

As the title says I have recently changed to an e-sim and I can now no longer connect to the free underground WiFi.

Any idea how I can resolve this?

James_B — Sun, 22 Jan 2023 15:17:59 GMT

Welcome to the EE Community. 🙂

What type of phone are you using?

James

Dwayne011 — Tue, 24 Jan 2023 09:24:15 GMT

Hi James,

I have the Google Pixel 7

James_B — Tue, 24 Jan 2023 10:11:15 GMT

Are you able to connect using the below steps?

1 Once in range of the London Underground, turn on your WiFi

2 Select EE WiFi-Auto from the list of available networks

3 Select the 'access method' to EAP

4 Set your 'EAP method' to SIM

James

Dwayne011 — Tue, 24 Jan 2023 11:21:11 GMT

Hi James,

These are the steps I would take to normally connect but as stated on the subject, now that I have moved over to E-Sim this no longer works.

James_B — Tue, 24 Jan 2023 11:32:43 GMT

Please get in touch with Customer Care so our Technical Support Team can take a look at this for you.

They'll be happy to help. 🙂

James