topic Re: Sim card port is still using old number for non EE contacts in SIM cards & Porting

Sim card port is still using old number for non EE contacts

Ellie5317 — Sat, 21 Jan 2023 14:40:26 GMT

Hi, when I started my contract with EE in September 2022, I filled out the request to keep my old number (from my ID sim). This was completed.

My outgoing messages to EE numbers are showing as my ported number (the correct one) but my messages to other contacts are showing up as my original EE sim number before I completed the port.

What can I do?

Re: Sim card port is still using old number for non EE contacts

James_B — Sun, 22 Jan 2023 09:01:34 GMT

Hi @Ellie5317,

Welcome to the EE Community. 🙂

What type of phone are you using?

James

Re: Sim card port is still using old number for non EE contacts

Ellie5317 — Sun, 22 Jan 2023 10:43:52 GMT

@James_B it's an android - Samsung s22+

Re: Sim card port is still using old number for non EE contacts

James_B — Sun, 22 Jan 2023 10:49:17 GMT

Hi @Ellie5317,

Does turning off 'chat features' in your messaging app settings resolve the issue?

James

Re: Sim card port is still using old number for non EE contacts

Ellie5317 — Sun, 22 Jan 2023 13:06:01 GMT

@James_B yes it does thank you!

Re: Sim card port is still using old number for non EE contacts

James_B — Sun, 22 Jan 2023 13:22:51 GMT

No problem @Ellie5317 🙂

James