topic Re: Changing from vodafone in SIM cards & Porting

Changing from vodafone

Dwight1996 — Thu, 19 Jan 2023 08:49:38 GMT

Hi,

I have a vodaphone number wanting to change onto my new EE plan. I requested and received a PAC code from Vodafone but I have no clear direction from EE to start the process of switching.

Re: Changing from vodafone

Katie_B — Thu, 19 Jan 2023 10:23:42 GMT

Hi @Dwight1996.

Welcome to EE.

You can process your PAC request by filling out the form on this page, alternatively, you can give us a call and our customer care team will be more than happy to process this for you.

The team can be contacted on 150 from your EE handset or 0800 079 8586 free from any landline or provider.

I hope this helps,

Katie

Re: Changing from vodafone

Marceloalves763 — Fri, 24 Mar 2023 09:31:37 GMT

EE just toke 30 pounds from my card an said that my order can't be processed so why did they take money??

Re: Changing from vodafone

Leanne_T — Fri, 24 Mar 2023 09:54:24 GMT

Hi @Marceloalves763

If the order has not been successful the pending payment will go back into available normally within 5 working days, your bank can confirm how long pending payments will be returned.

Leanne.