topic Re: Replacement sim hasn't arrived in SIM cards & Porting

Replacement sim hasn't arrived

Lachlanboyle — Tue, 17 Jan 2023 18:49:03 GMT

Hello I ordered a replacement sim on the 25th Dec because I lost my phone with it in and I'm unable to call 150 and other services because I no longer have a phone number.

It said it would take 2 days but didn't come so I waited a bit since the post has had strikes and backlog over Christmas time and still hasn't arrived.

It also said that the price of the sim would be taken next time I top up so I'm not sure if your waiting on payment before sending the sim? I'm a pay as you go customer and really need the number back.

Just wondering if I should still be expecting it.

Re: Replacement sim hasn't arrived

Christopher_G — Tue, 17 Jan 2023 18:53:44 GMT

Hi @Lachlanboyle

Welcome to the community.

Do you live near an EE store? They may be able to give you a replacement SIM card there and then, if you pop in.

Chris

Re: Replacement sim hasn't arrived

Lachlanboyle — Tue, 17 Jan 2023 19:24:35 GMT

Okay thanks, I'll do that and do i need any identification at all?

Re: Replacement sim hasn't arrived

Katie_B — Wed, 18 Jan 2023 07:06:34 GMT

Hi @Lachlanboyle.

Yes, you will need to provide photo ID to our store such as a driving license/passport.

Katie

Re: Replacement sim hasn't arrived

Lachlanboyle — Wed, 18 Jan 2023 12:05:42 GMT

I do not own photo ID will a birth certificate do?

Re: Replacement sim hasn't arrived

Katie_B — Wed, 18 Jan 2023 13:21:07 GMT

Hi @Lanchlanboyle.

The store will only accept a passport (from any country) or UK driving license.

Alternatively, you can give us a call and ask for another SIM to be sent.

Katie

Re: Replacement sim hasn't arrived

FB58 — Mon, 27 Mar 2023 07:53:19 GMT

I ordered a new sim last week and I should have received it in 3 days, its been a week now to no avail. Can you help?

Re: Replacement sim hasn't arrived

Leanne_T — Mon, 27 Mar 2023 08:21:32 GMT

Hi there @FB58

SIM card orders can take 2-5 working days to arrive, if you have been waiting longer than 5 working days please get in touch with our mobile care team to get this looked into.

Leanne.