topic Can't get PAC code due to "account status", but phone in credit (pay-go) in SIM cards & Porting

Can't get PAC code due to "account status", but phone in credit (pay-go)

HHJo — Mon, 16 Jan 2023 16:24:22 GMT

I'm trying to get a PAC code to leave EE but keep getting the "Sorry, due to your account status for xxxx we are not able to process your request" message.

The phone has a no contract, pay-go/top-up type sim with credit on it.

If I text from the phone, I get the above message. If I log in online and request the pac code, I get this message. What is the problem please? We don't owe EE anything.

Please note I can't load up the EE app to do anything, as the phone is not a smartphone. Thanks.

Re: Can't get PAC code due to "account status", but phone in credit (pay-go)

Christopher_G — Mon, 16 Jan 2023 18:21:47 GMT

Hi @HHJo

Welcome to the community.

I'm sorry to hear that it doesn't seem to process the PAC request. I would suggest speaking to our Mobile Care team so they can look into it for you.

Chris

Re: Can't get PAC code due to "account status", but phone in credit (pay-go)

amu3 — Thu, 16 Mar 2023 17:15:21 GMT

Hi,

Following a EE proposal I swapped my top-up to pay as you with my own phone. The trap is that I can no longer leave EE

without paying penalities. Now the price of pay as as you keeps going up. Du to that situation I want to leave EE but I can't .

Could you help.

Re: Can't get PAC code due to "account status", but phone in credit (pay-go)

Jon_K — Thu, 16 Mar 2023 18:54:30 GMT

Hi @amu3

Sorry I'm not quite sure what you mean.

Are you on pay monthly or pay as you go?

Jon