https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1220246#M33482 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3376890">@Lee259</a></P> <P>Welcome to the community.</P> <P>Sounds like you may have swapped from the physical SIM to an eSIM, deactivating the old one in the process. If you would like to go back to a physical SIM, you will need to <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this" target="_blank">order a replacement</A>. If you live <A href="https://ee.co.uk/store-finder" target="_blank">near an EE shop</A>, they should be able to give you a replacement there and then.&nbsp;</P> <P>Chris</P> Mon, 16 Jan 2023 11:10:08 GMT Christopher_G 2023-01-16T11:10:08Z https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1220200#M33476 <P>Last night while playing about with my phone I hit the e-sim button on my new phone and now my normal SIM card will not work at all in either phones.&nbsp;</P> Mon, 16 Jan 2023 09:03:03 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1220200#M33476 Lee259 2023-01-16T09:03:03Z https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1220246#M33482 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3376890">@Lee259</a></P> <P>Welcome to the community.</P> <P>Sounds like you may have swapped from the physical SIM to an eSIM, deactivating the old one in the process. If you would like to go back to a physical SIM, you will need to <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this" target="_blank">order a replacement</A>. If you live <A href="https://ee.co.uk/store-finder" target="_blank">near an EE shop</A>, they should be able to give you a replacement there and then.&nbsp;</P> <P>Chris</P> Mon, 16 Jan 2023 11:10:08 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Sim-card/m-p/1220246#M33482 Christopher_G 2023-01-16T11:10:08Z