topic 2 numbers, 1 phone in SIM cards & Porting

2 numbers, 1 phone

Alex351 — Fri, 13 Jan 2023 10:12:19 GMT

Hi,

I have 3 phone numbers on my account now and cannot workout how to get them onto the same phone or even onto my iPad

can anyone help because I have tried adding the Esim but don’t have the Qr code it talks about that was supposed to come with it

rhanks,

alex

Re: 2 numbers, 1 phone

Katie_B — Fri, 13 Jan 2023 11:55:40 GMT

Hello @Alex351.

Are you trying to use a physical SIM and eSIM?

Speak soon,

Katie

Re: 2 numbers, 1 phone

Alex351 — Sun, 15 Jan 2023 01:14:52 GMT

Hi. Yes I am

I didn’t get the QR code to set up the Esim though

Re: 2 numbers, 1 phone

Jon_K — Sun, 15 Jan 2023 09:23:06 GMT

Hi @Alex351.

Did you request a QR code?

Are you trying to set it up in your My EE Account?

Jon

Re: 2 numbers, 1 phone

Alex351 — Sun, 15 Jan 2023 12:06:52 GMT

Apparently it was supposed to come with the physical SIM card I’ve just got in order to set that up but it didn’t.

Re: 2 numbers, 1 phone

Jon_K — Sun, 15 Jan 2023 13:50:02 GMT

You didn't receive a physical SIM card, @Alex351?

What is it that you're trying to do?

Jon

Re: 2 numbers, 1 phone

Alex351 — Sun, 15 Jan 2023 14:01:52 GMT

No I got the physical sim but when I try to configure the Esim it tells me to scan a we code that was supposed to come with the physical sim but didn’t

Sent from my iPhone

Re: 2 numbers, 1 phone

Jon_K — Sun, 15 Jan 2023 14:56:52 GMT

Are you able to register an eSIM in your My EE Account, @Alex351?

If not, you can pick up a QR code in an EE Store.

Jon

Re: 2 numbers, 1 phone

Chris_B — Sun, 15 Jan 2023 16:15:03 GMT

@Alex351 You don’t get a QR code when sims are sent out, You can request an eSim activation via the my EE app , Just make sure you select the correct number you want on the eSim.