topic Re: Keeping same number in SIM cards & Porting

Keeping same number

Sammiesmeex — Sat, 14 Jan 2023 13:53:47 GMT

I’ve been with EE for a number of years and have just upgraded my phone. My new phone has come with a new SIM card but I would like to keep my existing number that I already have with EE. Is this possible?

Re: Keeping same number

XRaySpeX — Sat, 14 Jan 2023 14:08:06 GMT

@Sammiesmeex : Can't you use your old SIM? As you upgraded you should be keeping your existing no. A new SIM is sent just in case the old 1 doesn't fit.

Re: Keeping same number

chistery — Sat, 14 Jan 2023 14:08:38 GMT

Hi @Sammiesmeex

As long as you did do an upgrade and not an additional number, just put your old SIM in your new phone and that's all you need to do.

Does MyEE show your new plan against your existing number?

Re: Keeping same number

Sammiesmeex — Sat, 14 Jan 2023 14:11:54 GMT

My EE is showing two numbers on my account so I’m not sure.

Re: Keeping same number

chistery — Sat, 14 Jan 2023 14:13:36 GMT

You should be able to see the plan against each number?

Do you have a watch plan or another service with EE?

Re: Keeping same number

Sammiesmeex — Sat, 14 Jan 2023 14:19:47 GMT

Yes I think it’s showing as two different plans?

I have no other services with EE just the phone.

Re: Keeping same number

chistery — Sat, 14 Jan 2023 15:18:29 GMT

Sounds like something may be amiss then. Worth a call to EE and checking what's been ordered.

https://ee.co.uk/contact-ee

Let us know what happens.