topic Re: Both Physical SIm & ESIm are unavailable in SIM cards & Porting

Both Physical SIm & ESIm are unavailable

SumitAgarwal — Thu, 12 Jan 2023 18:33:50 GMT

Hi,

I was trying to switch my physical Sim to Esim.

I was to trying to do it with EE app.

I received the Pin to set it . I thought I had set it up, but now both my Physical Sim and Esim are not available.

If I try ti activiate my Esim by a website - it tires to send me a text for the PIN but I dont receive it since but sim are unavaiable. This is a deadlock situation.

Have someone faced this issue before.

Can someone please help me with this

Thanks,

Sumit

Re: Both Physical SIm & ESIm are unavailable

Katie_B — Fri, 13 Jan 2023 07:53:49 GMT

Good morning @SumitAgarwal.

Welcome to the community.

What phone are you using?

Have you been able to follow the steps provided on the video on our 'What is an eSIM?' help page?

Speak soon,

Katie

Re: Both Physical SIm & ESIm are unavailable

SumitAgarwal — Fri, 13 Jan 2023 08:05:27 GMT

Thanks Katie,

I am using Google 7 Pro

Thanks

Re: Both Physical SIm & ESIm are unavailable

Katie_B — Fri, 13 Jan 2023 09:27:49 GMT

Thanks for getting back to me @SumitAgarwal.

I would recommend giving us a call or visiting your local EE Store so this can be looked at further.

Should a replacement be required the team will be able to provide this for you.

Katie