topic Re: Cannot make calls using my new SIM in SIM cards & Porting

Cannot make calls using my new SIM

HelpMe1234 — Tue, 10 Jan 2023 16:46:24 GMT

I have purchased a new SIM on a £15 unlimited minutes plan, but it won't let me make any calls. It say I have £0. Why is this? I have registered my credit card details and it says it will take my first payment today.

Re: Cannot make calls using my new SIM

XRaySpeX — Tue, 10 Jan 2023 17:07:10 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Cannot make calls using my new SIM

HelpMe1234 — Tue, 10 Jan 2023 17:15:01 GMT

Hi. Thanks for responding. It says the current balance is £0.00.

Re: Cannot make calls using my new SIM

XRaySpeX — Tue, 10 Jan 2023 17:21:10 GMT

& the rest?

Re: Cannot make calls using my new SIM

HelpMe1234 — Tue, 10 Jan 2023 17:24:46 GMT

It says for more information go to EE.

When I purchased the SIM card I imagined the £15 I paid covered the 1st month's cost. Is this the case?

My account says money will come out of my bank today so it might be that I cannot make calls until later today/tomorrow.

Re: Cannot make calls using my new SIM

XRaySpeX — Tue, 10 Jan 2023 17:29:34 GMT

Yes, the £15 you paid will cover the 1st 1 month pack.

Maybe as your a/c says that the money will come out of your bank today it won't happen until later today.

Re: Cannot make calls using my new SIM

HelpMe1234 — Wed, 11 Jan 2023 17:18:25 GMT

Hi. I thank you for your help yesterday, it was much appreciated. I have spoken to EE today and it turns out there was a problem with how my account was working (or not working!) when it was initially set up. It kept showing there wasn't any credit, but a very helpful lady at EE managed to sort out the fault and everything seems to be working as it should now. Thanks again for your assistance.

Re: Cannot make calls using my new SIM

XRaySpeX — Wed, 11 Jan 2023 17:21:43 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Cannot make calls using my new SIM

Sheilaar — Sun, 30 Apr 2023 21:56:37 GMT

I have the same problem.

Re: Cannot make calls using my new SIM

Leanne_T — Mon, 01 May 2023 14:05:34 GMT

Hi @Sheilaar

Have you ordered a replacement SIM or an upgrade?

Can you send texts?

Leanne 🙂